FAQ

1. How do I choose the right size bandana for my dog?

Choosing the right size bandana for your dog is important to ensure a comfortable fit. To determine the correct size, measure the circumference of your dog's neck and refer to our size chart. If your dog's measurements fall between two sizes, we recommend sizing up for a better fit.

2. Are the bandanas machine washable?

Yes, our bandanas are machine washable. We recommend using a gentle cycle with cold water and mild detergent. To maintain the quality and longevity of the bandanas, we suggest air drying them instead of using a dryer.

3. Can I personalize the bandanas with my dog's name?

Yes! We offer vinyl and embroidery customization. Please feel free to reach out with any specific requests. You can find our vinyl and embroidery listings in our add-on section.

4. Do you ship internationally?

Yes, we offer international shipping to Canada. Please note that additional customs fees and import taxes may apply, and the buyer is responsible for these charges. We are not responsible for any delays caused by customs.

5. What is your return policy?

We unfortunately do not accept returns. Please measure and choose the correct size before ordering.

6. How can I contact customer support?

You can reach our customer support team by emailing us at arlowandcoshop@gmail.com. We are available to assist you with any questions or concerns you may have.

7. Can I exchange a bandana for a different design?

Unfortunately, we do not offer direct exchanges. If you would like to exchange a bandana for a different design, we recommend returning the original item and placing a separate order for the new design.

8. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund status. If the return is approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

9. Do you offer wholesale or bulk ordering?

Yes! Please reach out on our wholesale page for more information on our wholesale accounts.

10. Can I cancel or modify my order?

Once an order has been placed, it cannot be canceled or modified. We strive to process orders quickly to ensure prompt delivery. If you have any concerns or need assistance, please contact our customer support team as soon as possible.